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Frequently Asked Questions
A. Order processing typically takes 5-7 business days. Delivery times vary by destination.
A. We offer standard, expedited, and express shipping options. Specific carriers may include authentic and reputed logistic service provider.
A. Yes, we ship to most countries worldwide. Delivery times vary by destination.
A. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
A. You can contact our customer service to change the shipping address within 24 hours.
A. We offer a 14-days return policy. If you are not satisfied with your purchase, you can return it within 14 days for a full refund(only including item cost) or exchange, provided the item is in its original condition.
A. Custom-made or personalized items, as well as final sale items, are not eligible for return. Refer to our return policy for specific details.
A. For returns, the customer is responsible for return shipping.
A. Once we receive your return, it typically takes 5-7 business days to process.