Question 1

1. How long does it take to process an order before shipping?

Accepted Answer

A. Order processing typically takes 5-7 business days. Delivery times vary by destination.

Question 2

2. What shipping methods are available?

Accepted Answer

A. We offer standard, expedited, and express shipping options. Specific carriers may include authentic and reputed logistic service provider.

Question 3

3. Do you offer international shipping?

Accepted Answer

A. Yes, we ship to most countries worldwide. Delivery times vary by destination.

Question 4

4. How can I track my order?

Accepted Answer

A. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Question 5

5. Can I change my shipping address after placing an order?

Accepted Answer

A. You can contact our customer service to change the shipping address within 24 hours.

Question 6

6. What is your return policy?

Accepted Answer

A. We offer a 14-days return policy. If you are not satisfied with your purchase, you can return it within 14 days for a full refund(only including item cost) or exchange, provided the item is in its original condition.

Question 7

7. Are there any items that cannot be returned?

Accepted Answer

A. Custom-made or personalized items, as well as final sale items, are not eligible for return. Refer to our return policy for specific details.

Question 8

8. Who pays for return shipping?

Accepted Answer

A. For returns, the customer is responsible for return shipping.

Question 9

9. How long does it take to process a return and receive a refund?

Accepted Answer

A. Once we receive your return, it typically takes 5-7 business days to process.

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